Refund Policy

30-Day Money-Back Guarantee

If you're not satisfied with our hosting services for any reason, you can request a full refund within 30 days of your initial purchase. This guarantee applies to all our hosting plans.

To request a refund, please contact our support team with your order details. We'll process your refund within 5-7 business days.

Exclusions

The following services and products are excluded from our 30-day money-back guarantee:

• Domain name registrations and transfers
• SSL certificates
• Premium support services
• Custom software development
• Services canceled after 30 days of purchase
• Services terminated due to violation of our Terms of Service

Refund Process

To request a refund, please follow these steps:

1. Contact our support team via ticket, email, or phone
2. Provide your order ID and reason for the refund request
3. Our team will review your request within 24 hours
4. If approved, your refund will be processed within 5-7 business days
5. Refunds will be credited to the original payment method

Partial Refunds

For services canceled after the 30-day guarantee period, we offer pro-rated refunds based on the remaining service period. Please contact our support team for more information about partial refunds.

Cancellation Policy

You can cancel your hosting services at any time by contacting our support team. For monthly plans, cancellations will take effect at the end of the current billing cycle. For annual plans, you may be eligible for a pro-rated refund as described above.