Frequently Asked Questions

Find answers to common questions about our hosting services

Common Questions

What is web hosting?

Web hosting is a service that allows individuals and organizations to make their website accessible via the World Wide Web. We provide server space where your website files are stored and made available to visitors.

How do I get started with hosting?

Getting started is easy! Simply choose a hosting plan that fits your needs, register a domain name (or transfer an existing one), and follow our setup guide to get your website online.

Do you offer a money-back guarantee?

Yes, we offer a 30-day money-back guarantee on all our hosting plans. If you're not satisfied with our service, you can request a full refund within the first 30 days.

What is the uptime guarantee?

We guarantee 99.9% uptime for all our hosting plans. This means your website should be available to visitors almost all the time, with minimal downtime for maintenance and updates.

Do I get a free SSL certificate?

Yes, all our hosting plans include a free SSL certificate to help secure your website and improve search engine rankings.

Can I upgrade my plan later?

Absolutely! You can upgrade your hosting plan at any time from your control panel. The difference in cost will be prorated based on your current billing cycle.

Do you provide technical support?

Yes, our technical support team is available 24/7 via ticket, email, and phone to help you with any issues or questions you may have.

How do I transfer my existing website?

We offer free website migration services for all our customers. Simply submit a migration request from your control panel, and our team will handle the rest.